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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20171111T140000Z
DTEND:20171111T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Faneuil Hiring Event
DESCRIPTION:Faneuil is looking for Call Center Customer Service Representatives that are detail oriented\, flexible\, and customer focused to their team \n\n\n\nIf you meet the following qualifications please complete an application online at Faneuil.com/Careers and join them in person at the event.\n\n-have a high school diploma or GED\n\n-have a minimum of 6 months of customer service experience\n\n\n\n------\n\n\n\nThe purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone\, email\, chat\, and correspondence.  The CSRs handle service requests\, billing explanations\, service and energy conservation advice\, and explain company policies and procedures\, as well as terms and conditions.\n\n \n\nCall Center hours of operations are Monday through Friday 8:00AM to 5:00PM.  Training will be Monday through Friday 8:00am to 5:30PM for 5 weeks.\n\n \n\nEssential Job Functions:\n\n  Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.\n\n  Maintains sincere interest in providing stellar customer care.\n\n  Understands customer needs\, determines the appropriate course of action to meet those needs and completes or initiates the transaction.\n\n  Exercises independent thinking in meeting customer expectations.\n\n  Combines knowledge of product\, good work ethic\, effective time management skills\, and human relations skills to meet performance standards and positively influence the client's image.\n\n  Ability to process information quickly and accurately.\n\n  Ability to handle routine customer transactions.\n\n  Ability to work under time constraints.\n\n  Ability to understand and apply new concepts.\n\n  Ability to analyze information and evaluate results.\n\n  Ability to effectively deal with complex customers.\n\n  Ability to create positive customer relationships by defusing angry and upset customers.\n\n  Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive\, positive work environment.\n\n  Attention to detail-documentation and follow-up.\n\n \n\nMinimum Requirements\n\nExperience Required:\n\n  High school diploma or GED\n\n  Minimum of 6 months call center experience or at least 1 year of customer service experience\n\n  Knowledge of mainframe and computer (pc) and internet applications\n\n  Microsoft Office applications\n\n  Excellent telephone tact and diplomacy\n\n  Excellent written\, verbal and interpersonal communication skills with supervisors\, peers\, and customers\n\n  Proficiency in keyboarding/data entry\n\n  Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology\n\n  Time management skills (dependable\, accurate\, and detail oriented)\n\n  Successful completion of Drug Screen and Background check which includes Criminal and Credit)\n\n  Ability to work the hours of operations as shifts will not be assigned until the end of training\n\n  Ability to attend 100% of the required weeks of training\n\n \n\nFinal candidates for this position will need to successfully complete drug screening and a background investigation\, which will include a criminal and credit check.
X-ALT-DESC;FMTTYPE=text/html:Faneuil&nbsp\;is looking for Call Center Customer Service Representatives that are detail oriented\, flexible\, and customer focused to their team&nbsp\;<br />\n<br />\nIf you meet the following qualifications please complete an application online at Faneuil.com/Careers and join them in person at the event.<br />\n-have a high school diploma or GED<br />\n-have a minimum of 6 months of customer service experience<br />\n<br />\n------<br />\n<br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">The purpose of&nbsp\;<u>Customer Service Representatives (CSR)</u>&nbsp\;position is to deliver excellent customer care and create sustainable value for customers via phone\, email\, chat\, and correspondence.&nbsp\; The CSRs handle service requests\, billing explanations\, service and energy conservation advice\, and explain company policies and procedures\, as well as terms and conditions.</span></span><br />\n&nbsp\;<br />\n<em><span style="color:black\;"><span style="font-size:11.0pt\;">Call Center hours of operations are Monday through Friday 8:00AM to 5:00PM. &nbsp\;Training will be Monday through Friday 8:00am to 5:30PM for 5 weeks.</span></span></em><br />\n&nbsp\;<br />\n<strong><u><span style="color:black\;"><span style="font-size:11.0pt\;">Essential Job Functions:</span></span></u></strong><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Maintains sincere interest in providing stellar customer care.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Understands customer needs\, determines the appropriate course of action to meet those needs and completes or initiates the transaction.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Exercises independent thinking in meeting customer expectations.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Combines knowledge of product\, good work ethic\, effective time management skills\, and human relations skills to meet performance standards and positively influence the client&#39\;s image.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to process information quickly and accurately.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to handle routine customer transactions.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to work under time constraints.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to understand and apply new concepts.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to analyze information and evaluate results.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to effectively deal with complex customers.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to create positive customer relationships by defusing angry and upset customers.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive\, positive work environment.</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Attention to detail-documentation and follow-up.</span></span>\n<div style="border-right:none\;border-bottom:none\;border-left:none\;border-image:initial\;border-top:1pt solid rgb(221\, 221\, 221)\;padding:0in\;background-image:initial\;background-position:initial\;background-size:initial\;background-repeat:initial\;background-attachment:initial\;background-origin:initial\;background-clip:initial\;">\n<h2 style="margin-top:10.5pt\;margin-bottom:4.5pt\;background-image:initial\;background-position:initial\;background-size:initial\;background-repeat:initial\;background-attachment:initial\;background-origin:initial\;background-clip:initial\;border:none\;padding:0in\;">&nbsp\;</h2>\n\n<h2 style="margin-top:10.5pt\;margin-bottom:4.5pt\;background-image:initial\;background-position:initial\;background-size:initial\;background-repeat:initial\;background-attachment:initial\;background-origin:initial\;background-clip:initial\;border:none\;padding:0in\;"><span style="color:#9CBA52\;"><span style="font-size:14.0pt\;">Minimum Requirements</span></span></h2>\n</div>\n<strong><u><span style="color:black\;"><span style="font-size:11.0pt\;">Experience Required:</span></span></u></strong><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; High school diploma or GED</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Minimum of 6 months call center experience or at least 1 year of customer service experience</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Knowledge of mainframe and computer (pc) and internet applications</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Microsoft Office applications</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Excellent telephone tact and diplomacy</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Excellent written\, verbal and interpersonal communication skills with supervisors\, peers\, and customers</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Proficiency in keyboarding/data entry</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Time management skills (dependable\, accurate\, and detail oriented)</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Successful completion of Drug Screen and Background check which includes Criminal and Credit)</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to work the hours of operations as shifts will not be assigned until the end of training</span></span><br />\n<span style="color:black\;"><span style="font-size:11.0pt\;">&bull\; Ability to attend 100% of the required weeks of training</span></span><br />\n&nbsp\;<br />\n<em><strong><span style="color:black\;"><span style="font-size:11.0pt\;">Final candidates for this position will need to successfully complete drug screening and a background investigation\, which will include a criminal and credit check.</span></span></strong></em><br />\n&nbsp\;
LOCATION:Faneuil 1100 Confroy Drive Suite 5 South Boston\, VA
UID:e.845.7154
SEQUENCE:3
DTSTAMP:20260422T135446Z
URL:https://business.halifaxchamber.net/events/details/faneuil-hiring-event-7154
END:VEVENT

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