Faneuil Hiring Event

Faneuil is looking for Call Center Customer Service Representatives that are detail oriented, flexible, and customer focused to their team 

If you meet the following qualifications please complete an application online at Faneuil.com/Careers and join them in person at the event.
-have a high school diploma or GED
-have a minimum of 6 months of customer service experience

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The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence.  The CSRs handle service requests, billing explanations, service and energy conservation advice, and explain company policies and procedures, as well as terms and conditions.
 
Call Center hours of operations are Monday through Friday 8:00AM to 5:00PM.  Training will be Monday through Friday 8:00am to 5:30PM for 5 weeks.
 
Essential Job Functions:
• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care.
• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
• Exercises independent thinking in meeting customer expectations.
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
• Ability to process information quickly and accurately.
• Ability to handle routine customer transactions.
• Ability to work under time constraints.
• Ability to understand and apply new concepts.
• Ability to analyze information and evaluate results.
• Ability to effectively deal with complex customers.
• Ability to create positive customer relationships by defusing angry and upset customers.
• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.
• Attention to detail-documentation and follow-up.